Triage is a Windows endpoint health and repair tool developed and operated by Kahlil Morrison ("we", "us", "our"), trading as Triage at triage-tool.app. By purchasing or using Triage, you agree to these terms.
Subject to your payment of the applicable subscription fee, we grant you a non-exclusive, non-transferable licence to use Triage during the active subscription period. Licences are per-machine and bound to the hardware of each activated device. The plan you subscribe to determines the number of machines you may activate:
Licences are for use within your own organisation or for machines you directly support. You may not sublicence, resell, or redistribute your activation token to any third party outside your organisation.
You must not:
All updates released during your active subscription period are included at no extra cost. Triage runs entirely on your local machine and does not require a persistent internet connection to scan or repair. An internet connection is required only at the point of activation and upon annual licence renewal.
Triage is provided "as is". While every repair action is designed to be safe and reversible, we make no warranty that the software will be error-free or that it will meet your specific requirements. Triage creates a Windows restore point before applying fixes, but you are responsible for maintaining your own backups on critical systems.
To the fullest extent permitted by law, our total liability to you for any claim arising from your use of Triage shall not exceed the amount you paid for your current subscription period. We are not liable for any indirect, consequential, or incidental losses.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Continued use of Triage after notice of changes constitutes acceptance. We will notify active subscribers of material changes by email.
We collect the minimum information needed to deliver and support your licence:
The Triage application does not transmit any data about scanned machines, system health results, or repair actions to us. All diagnostic data remains on your device.
We do not sell your data, send marketing emails without consent, or share your information with any party other than those listed below.
We retain your name and email address for the duration of your subscription and for up to 12 months after it ends (to handle reissue requests). You can request deletion at any time by emailing us.
If you are in the UK or EU, you have the right to access, correct, or delete the personal data we hold about you, and to object to or restrict its processing. To exercise any of these rights, contact us at the address below. If you are unhappy with our response, you may complain to the Information Commissioner's Office.
This website (triage-tool.app) does not use tracking cookies or analytics. No cookie consent banner is required.
If you are not satisfied with Triage for any reason, you can request a full refund within 14 days of purchase. No questions asked. Email hello@triage-tool.app with your order number and we will process the refund within 5 business days.
Subscriptions are billed monthly. After the 14-day window, we do not offer refunds for the current billing month. You can cancel at any time — your access continues until the end of the current paid month and auto-renewal is disabled immediately.
Your machine-bound licence key remains valid until 31 December of the calendar year in which it was issued. If you cancel mid-year, your key continues to work locally until that expiry date; it will not renew the following year.
To cancel, visit the subscription management portal and cancel from there. You will receive a confirmation email from Stripe. Your access continues until the end of the current billing period.
Subscriptions renew automatically each month. Licence keys renew automatically when the app is opened after the start of a new calendar year, provided your subscription is active. If you cancel before the next renewal date, you will not be charged again and your key will not renew.
In the event of a billing error or duplicate charge, we will issue a refund regardless of the 14-day window. Contact us with your order details and we will resolve it promptly.